Privacy Policy Puppyssimo

(last updated: 16.12.2025.)

This Privacy Policy explains how Puppyssimo collects, uses, processes, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Act on the Implementation of the General Data Protection Regulation.

By using our website or making a purchase through our webshop, you confirm that you are aware of how we handle your personal data.

1. Data Controller

Puppyssimo, obrt za proizvodnju, trgovinu i usluge,
Owner: Eleonora Petković

Address: Kochova 15, 52100 Pula, Croatia
VAT ID (OIB): 03978923092
E-mail: puppyssimo.pets@gmail.com

2. Types of Personal Data We Collect

First and last name
Address (for shipping and billing)
E-mail address
Phone number
Order and payment information
IP address and technical data (cookies and analytics)

3. Purpose of Data Processing

We use your personal data exclusively for the following purposes:

processing and delivery of orders
communication with customers regarding orders and inquiries
issuing invoices and maintaining legally required records
sending newsletters and promotional messages (with consent)
website analytics and improving user experience

4. Legal Basis for Processing

performance of a contract (when you purchase a product)
legal obligation (accounting and tax regulations)
user consent (e.g. newsletters, cookies)
legitimate interest (analytics, website security)

5. Data Access and Sharing with Third Parties

Your data may be shared only with trusted partners who help us provide our services:

delivery services (e.g. Croatian Post, GLS, DPD, BOX NOW, CROATIAN POST)
payment service providers (e.g. CorvusPay, Stripe, PayPal)
accounting service providers for legal obligations
technical support and hosting providers (Hostinger integrated services)
All partners are bound by confidentiality agreements and GDPR compliance.

6. Data Retention Period
Purchase data and invoices are stored for 10 years in accordance with legal requirements.
Data collected based on consent (newsletter) is stored until consent is withdrawn.
Cookies and analytics data are stored according to user settings or until expiry defined in cookie settings.

7. Your Rights

You have the right to:
access your personal data
correct inaccurate data
request deletion of data (“right to be forgotten”)
restrict processing
data portability
withdraw consent (e.g. unsubscribe from newsletter)
file a complaint with the Croatian Personal Data Protection Agency (AZOP – www.azop.hr)

To exercise your rights, you can contact us at:
puppyssimo.pets@gmail.com

8. Data Security

We protect your personal data using technical and organizational measures to prevent unauthorized access, loss, or misuse of data. Access to data is restricted to authorized persons who require it to perform their duties.

9. Cookies

Our website uses cookies to:
ensure proper website functionality
analyze traffic and improve services (e.g. Google Analytics)
enable relevant advertising (e.g. Meta Pixel)
For more information, please refer to our Cookie Policy.

10. Newsletter

If you subscribe to our newsletter, we will use your email address exclusively to send news, promotions, and product updates. You may withdraw your consent at any time by clicking the unsubscribe link in any newsletter or by contacting us at puppyssimo.pets@gmail.com.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary to comply with regulations or changes in our business operations. The updated version will always be available on our webshop.

Privacy policy