Puppyssimo Privacy Policy
(Last updated: 16.12.2025.)
This Privacy Policy explains how Puppyssimo collects, uses, processes, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation.
By using our website or purchasing through our webshop, you confirm that you are aware of how we handle your personal data.
1. Data Controller
Puppyssimo, craft business for production, trade, and services
Owned by Eleonora Petković
Address: Kochova 15, 52100 Pula, Croatia
OIB: 03978923092
Email: puppyssimo@puppyssimo.com
2. Types of Personal Data We Collect
Full name
Address (for delivery and billing)
Email address
Phone number
Order and payment information
IP address and technical data (cookies and analytics)
3. Purpose of Data Processing
We use your personal data exclusively for the following purposes:
Processing and delivering orders
Communicating with customers regarding orders and inquiries
Issuing invoices and keeping records in accordance with the law
Sending newsletters and promotional messages (with consent)
Analyzing website usage and improving user experience
4. Legal Basis for Processing
Performance of a contract (when you purchase a product)
Legal obligation (accounting regulations)
User consent (e.g., newsletter, cookies)
Legitimate interest (analytics, website security)
5. Access to Data and Sharing with Third Parties
Your data may be shared only with trusted partners who assist in providing our services:
Courier services (e.g., Croatian Post, GLS, DPD)
Payment service providers (e.g., CorvusPay, Stripe, PayPal)
Accounting service for legal obligations
Technical support and hosting providers (Hostinger and integrated services)
All partners are obliged to maintain confidentiality and protect personal data in accordance with the GDPR.
6. Data Retention Period
Purchase and invoice data are kept for 10 years in accordance with the law.
Data collected based on consent (newsletter) are kept until consent is withdrawn.
Cookies and analytics data are retained according to user settings or until the expiration period defined in the cookie settings.
7. Your Rights
Users have the right to:
Access their personal data
Correct inaccurate data
Delete data (“right to be forgotten”)
Restrict processing
Data portability
Withdraw consent (e.g., unsubscribe from the newsletter)
Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP – www.azop.hr)
To exercise your rights, you can contact us via email: puppyssimo@puppyssimo.com
8. Data Security
We protect your personal data by applying technical and organizational measures to prevent unauthorized access, loss, or misuse of data. Access to data is granted only to authorized personnel who need it to perform their job.
9. Cookies
Our website uses cookies to:
Ensure proper functioning of the webshop
Analyze website traffic and improve service (e.g., Google Analytics)
Display relevant ads (e.g., Meta Pixel)
For more information about cookie usage, please see our Cookie Policy.
10. Newsletter
If you subscribe to our newsletter, we will use your email address exclusively to send news, promotions, and information about our products. You can withdraw your consent at any time by clicking the unsubscribe link at the bottom of each newsletter or by sending a request to puppyssimo@puppyssimo.com.
11. Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy as needed to comply with regulations or due to changes in business operations. The updated version will always be available on our webshop.